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City Hall reopens to in-person public visits on March 1

City Hall reopens to in-person public visits on March 1

Lakewood City Hall has been closed to in-person service since December 21, although staff continued to provide service by phone, email and online through the city’s website.

If you are planning a visit to City Hall soon, keep in mind that the COVID-19 public safety protocols are still in place, requiring passing a health screening before entering the building for service.

If you just want to drop off a water or trash payment, you can use the box located outside the Clark Avenue entrance, which is checked throughout the day by city staff. And most city services can still be carried out very effectively over the phone or online, which the city still encourages you to do as the coronavirus pandemic is still with us.

If you prefer to come into City Hall for in-person assistance, here is the check-in process:

ENTER/EXIT: You should park in the Clark Avenue parking lot and enter (and exit) through the main lobby door there.

Be sure to wear a cloth face covering at all times and practice physical distancing while in line.

HEALTH SCREENING: Upon entrance to City Hall through the west doors, all visitors must pass a brief health screening process, which includes health assessment questions, temperature check, use of a face covering and hand sanitizer.

When you pass the health screening, you’ll proceed to be checked in. If you do not pass the health screening, you will be offered a flyer of city services you can conduct over the phone or online and must exit the building immediately.

See the flyer at www.lakewoodcity.org/ServiceGuide.

CHECK-IN PROCESS: Once you've passed the health screening, staff will ask for your name, cell number or email address, and the nature of your visit. This information will be entered into a new online reservation system that will alert the appropriate department that you are in line. You’ll be asked to wait in the designated waiting area inside, or you can go outside or return to your car to wait.

When the department is ready to serve you, you will receive a text message or email. If you do not have a phone or device that receives text messages or emails, staff will call for you by name in the waiting area.

Families or other groups of visitors will be asked to wait outside, so as to allow plenty of social distancing in the waiting area. When called to receive service, only one person per group can come inside, unless there is a childcare issue. In that case, children may accompany their parent or guardian.

The city is not allowing people inside City Hall just to use the restroom. Screened visitors who have business with the city may use the restroom.

As a reminder, for city assistance, go to www.lakewoodcity.org or call 562-866-9771.