City Hall is open to serve you in person…with some changes
Lakewood City Hall reopened to the public on Monday, June 15. We are adhering to L.A. County Public Health requirements to ensure the safety of visitors and employees, and a beloved Lakewood figure is doing his part to help everyone follow proper protocols.
Woody the Tree, a familiar figure to many in Lakewood as star of the annual Arbor Day school presentations, served as Lakewood’s mascot for the city’s 65th anniversary events last year. Now he’s switching hats and donning a cloth face covering as he’s taken on his latest role: "spokes-tree" for the safe reopening of Lakewood’s city facilities.
You’ll see Woody’s image on the large sign at the check-in table to enter City Hall, and on the floor signs that not only serve as the six-foot physical distancing markers, but have helpful reminders to “branch out” and leave space around you, as well as washing/sanitizing your hands and keeping your cloth face covering on at all times.
If you just want to drop off a water or trash payment, you can use the box located outside the Clark Avenue entrance, which is checked throughout the day by city staff. And most city services can still be carried out very effectively over the phone or online, which we still encourage you to do as the coronavirus pandemic is still with us. City phone numbers and online services are available at www.lakewoodcity.org/ServiceGuide.
But for those who wish to come into City Hall for in-person assistance, here is our temporary check-in process.
Visitors should park in the lot off Civic Center Way and use the northeast doors to enter and exit the building. The doors facing the Clark Avenue parking lot and the doors near the Recreation and Community Services Department are closed to visitors. Be sure to wear a cloth face covering at all times and practice physical distancing while in line.
Staff will ask for your name, cell number or email address, and the nature of your visit. This information will be entered into a new online reservation system that will alert the appropriate department that you are in line. You’ll be asked to wait in the designated waiting area, or you can return to your car to wait. When the department is ready to serve you, you will receive a text message or email. If you do not have a phone or device that receives text messages or emails, staff will call for you by name in the waiting area.
Once you are notified that you can be served, before you can enter City Hall you must pass a brief health screening process, which includes:
- Health assessment questions
- Temperature check
- Use of a face covering and hand sanitizer
When you pass the health screening, you’ll proceed to the appropriate counter for help, observing the physical distancing markings on the floor featuring Woody the Tree.
If you do not pass the health screening, you will not be allowed to enter City Hall for your safety and the safety of others, but you will be offered a flyer of city services you can conduct over the phone or online. You can see the flyer here.
Please note these guidelines:
- We are not allowing people inside City Hall just to use the restroom. Screened visitors who have business with the city may use the restroom.
- For families, we are only allowing 1 person from their group inside, unless there is a childcare issue. In that case, children may accompany their parent or guardian.
We look forward to serving you, whether in person, online at www.lakewoodcity.org, or by phone at 562-866-9771.