Lakewood Website - Lakewood Connect Service Center

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If this is a public safety emergency
dial 9-1-1 on your telephone.

HOURS/ADDRESS
ONLINE FORMS & PDFS
SERVICE GUIDE A-TO-Z
CITYLINE
FAQS
Phone: 562-866-9771, ext. 2140

To create a trackable request, please log in first using the buttons on the right to create a new service account. You may log in if you already have an account.

Use the form below to make a quick, non-emergency request. While not trackable, staff will contact you by e-mail or phone if needed.

Please check what you need:

Request for service
Request for information

Describe what service or information you need:

Please add any relevant information that will help us serve you:
(Staff you may have spoken with, is this an on-going problem.)

To provide service, we may need to contact you. Please fill in the fields below. Your information is confidential.

First Name

Middle Initial

Last Name

Daytime Phone

Extension

Evening Phone

Extension

Fax

Street Address

Fraction

Street Name

Apt. Number

City

State

Zip

Email Address

Confirm Email

Lakewood Connect for service requests, information, and community

In conjunction with the 2007 State of the City, Lakewood has launched a new way for residents to connect to their community. This new collection of Web services and customer service features is called �Lakewood Connect.� Click for a simple 'how-to on Lakewood Connect
It�s as easy as one, two, three, four, five with new �Lakewood Connect� technology that lets you submit and track your municipal service request.

Lakewood Connect combines the city�s �reach-a-live-person� service commitment with the 24/7 convenience of the Internet and the CityLine automated phone system. The new online service center joins all the most popular city services and info-searches into a single page for one-click convenience. Visitors can create personal service accounts to check on status: www.lakewoodcity.org/service.
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Service-focused searches and FAQs

Improving customer service is a core Lakewood value. It's why the City Council created Service Guide A-to-Z and the site's convenient searchable FAQs.
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Reaching a "real person" for help is a key to Lakewood's service philosophy. There are also some convenient 24/7 service options.

Lakewood service staff can be contacted by:

Visiting city hall at 5050 Clark Avenue
Phoning (562) 866-9771, ext. 2140
Phoning the CityLine automated service number: (562) 925-4357
See the CityLine automated service numbers.
Use online forms here at Lakewood Online.

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CityLine provides 24/7 city service access

Lakewood residents and businesses can now obtain information, services, records and forms by telephone from city hall 24 hours a day, 7 days a week, thanks to a new automated citizen's information system (ACIS) called CityLine.

See CityLine numbers in PDF

Using any touchtone telephone, residents and businesses can access, at their convenience, over 200 pre-recorded informational messages about everything from dog licenses to library hours. The new CityLine service will also automatically fax selected documents or forms to callers saving them time and needless trips to city hall.
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City service delivery bolstered by online service options

New service technology has real payoffs for Lakewood residents . . . and city government . . . in a "virtual" city hall. Not only do fast, relatively low cost computers and software programs make it possible for city hall to stay "open" twenty-four hours a day, but the technology also shortens the time it takes to process residents' requests for service and information.
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Online forms and 'PDF' forms help meet service needs

The effectiveness of Lakewood customer service delivery is enchanced by a collection of online forms targeted at the city's most requested services. Acrobat PDF (portable document format) forms are also available for instances where hard copy paper forms and signatures are necessary.
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Getting rid of graffiti with help of online service forms

Graffiti removal from fences and walls visible from the street is a free city service. Property owners only have to sign a waiver to permit city crews to remove the graffiti. Residents can even get it removed from private property if a permission waiver is on file at city hall for the specific property. Download the residential waiver form. Download commercial property waiver form.
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