Lakewood residents have been making service requests, signing up for recreation classes and getting parking permits online for years. They also have the convenience of paying their city trash and water utility bills online if they want.
The City of Lakewood optional online bill payment service free to customers. It includes covers bi-monthly refuse pickup and water charges. Residents can self-enroll now for the secure service at www.lakewoodcity.org/onlinebillpay and begin paying with either a debit or credit card or checking account.
The environmentally-friendly system lets customers set up automatic payments, “go paperless,” save postage, and save on trips to city hall. “This is part of our continual effort to enhance customer service, which is a core Lakewood value,” said City Manager Howard Chambers. “Even with the expansion of online services, residents can still call their city staff at 562-866-9771, extension 2140, or come in to get one-on-one personalized help. And, if they wish, residents can continue to receive and pay their utility bills through the mail or in person.”
The system followed the adoption of other technological solutions like electronic water meter reading and preceded new parking-related online services. “We’re excited to be be live with this convenient system,” said Lakewood’s Administrative Services Director Diane Perkin. “Having it available is just good customer service and we know lots of Lakewood residents use this kind of service. The system streamlines our internal operations too and nesaves the city thousands of dollars annually in mailing costs.”
Along with being able to look up past bills and check water consumption, special work has been done so the online system keeps residents informed about community news. “Wired” residents will stay in touch with Lakewood’s traditional charity programs like Project Shepherd, Meals on Wheels, Volunteer Day and the Lakewood Education Foundation. And, they’ll still be able to nominate homes for Lakewood Beautiful awards.
“These are important community efforts and a regular feature in the paper bill mailings. We’ve customized our online bill pay system to also be a gateway to Lakewood news. That includes links to these special programs, Lakewood Briefs seasonal flyers and our weekly eMagazine,” says Public Information Officer Bill Grady. “People can save time by paying online and still keep connected with their Lakewood community.”
The service is similar to others that consumers regularly use, with features for paying by ACH debit card, Visa and MasterCard or by checking account. New users just need to follow instructions at www.lakewoodcity.org/onlinebillpay to register an account and start making payments.
Once registered, they will receive e-mail notifications of bills created (with attached .pdf files of their bill) as well as due-date information. Questions, comments or concerns can be made online, or by calling city staff at 562-866-9771, extension 2630. Normal business hours are Monday through Thursday, from 7:30 a.m. to 5:30 p.m., and 7:30 a.m. to 5:00 p.m. on alternate Fridays, excluding holidays. City hall is closed on alternate Fridays. Messages left will be answered by city staff on the next business day.